Returns & Exchanges

At Whelehans Wines, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for any damaged or unsatisfactory bottles. If a wine is corked or faulty, simply notify us within 30 days of purchase for a replacement or a full refund.

1

Contact Our Team

Email our customer service team with your order number and details regarding the specific bottle you wish to return.

2

Secure the Product

Ensure the bottle is resealed with the original cork or screwcap and contains at least 75% of the original liquid for quality assessment.

3

Arrange Collection

We will coordinate a convenient time for our courier to collect the item from your address or provide instructions for a local drop-off.

4

Receive Refund or Credit

Once our sommelier team inspects the returned bottle, we will issue a full refund to your original payment method or apply store credit.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing